Política de envío

 

Shipping policy

Processing times are separate from the shipping times you see at checkout. 

All orders (except commissions) are processed within 1 to 7 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If you're ordering a recently painted original painting, it might be wet and, therefore, it might take a week longer to ship. If you want to plan your estimated delivery time, let me know and I will gladly help you with that.

Orders containing original paintings and commissions are shipped with Priority Shipping from FedEx with door to door service, tracking number, fully insured and signature required. Please, be sure you check their emails to track the package, as they need someone at home to sign upon reception. You can schedule the delivery time or pick up point in most countries.
Order just containing prints will be shipped with Priority Shipping from FedEx with door to door service, tracking number, fully insured and signature required.

Shipping times for Priority Shipping with FedEX (any order containing at least one original painting or commission):

Zone Shipping Time  Cost (light, medium and heavy packages)
USA, Canada, UK 2-5 business days 15-45€
EU 2-7 business days 10- 45€
Rest of World
 5-15 business days 20-50€

 

International Shipping: import fees

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. AlaiGanuza is not responsible for these charges if they are applied and they are responsibility of the customer.

Wrong address or returned

AlaiGanuza is not responsible if the address is wrong or missing information or if there wasn't anyone at home and the order is returned. In this case, the customer should pay for the shipping to get it shipped again. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. After that you will get several emails from FedEx (if it's the case) with additional available information. 

If the order doesn't get within the shipping times on this table, contact me so we can track and fix that at support@alaiganuza.com.

If you have any doubt about the tracking status, please contact me at support@alaiganuza.com with your name and order number, and I will look into it for you.